Refund Policy
Effective Date: June 12, 2026
General Policy
Donations made to PisoCare are voluntary charitable contributions and are generally non-refundable once processed. By completing a donation, you acknowledge that your contribution will be used for disaster relief operations through our verified NGO partners.
Exceptions
Refunds may be considered in the following situations:
Duplicate Donations
If you were charged twice for the same donation due to a technical error, the duplicate will be refunded in full.
Incorrect Amount
If a technical error caused a donation amount significantly different from what you intended (e.g., ₱10,000 instead of ₱100), we'll investigate and correct the error.
Unauthorized Transaction
If you believe a donation was made from your account without your authorization, contact us immediately. We cooperate with payment processors to resolve fraud cases.
Campaign Cancellation
In the rare event that a campaign is cancelled before funds are deployed, you may request a refund or redirect your donation to another campaign or the General Fund.
How to Request a Refund
- Email support@pisocare.com within 7 days of the transaction
- Include your full name, email used for the donation, donation date, amount, and reason for the refund request
- Our team will review your request within 5 business days
- Approved refunds are processed within 14 business days via the original payment method
Non-Refundable Situations
Refunds will not be granted when: the donation has already been deployed to relief operations; the request is made more than 7 days after the transaction; the donor simply changed their mind after a voluntary donation; or the request is part of a pattern of abusive refund behavior.
Questions about refunds? Contact support@pisocare.com